SyncTALK is a telehealth counseling program that connects individuals to certified, masters-level counselors who can help build skills including coping with stress, anxiety, depression, relationships, grief, sleep, self-esteem and uncertainties. SyncTALK also offers in-between session support via the app, Karla.

Our Specialists are Triple Crown certified, masters-level counselors who are empathetic, supportive and have a wide range of experiences and specialties.

Karla is a bot/personal assistant/coach to help assist you with your well-being in-between therapy sessions and beyond. Karla is personalized to you, and she will encourage, nudge and support you through reminders based on your agreed up treatment plan with your specialist.

MUSC knows how crucial it is to get counseling as soon as possible when you need it, and we’re working with Synchronous Health to bridge the gap for participants.

It is an opportunity to get sessions sooner from an expert from the convenience of your own home. You’ll learn new skills to cultivate and adapt healthy behaviors in your life.

Insurance verification is done with every new participant so we can provide an estimate, though ultimately it is up to your insurance carrier as to what your plan covers. For this reason, we recommend all participants check with their insurance company prior to registering. If you’re interested in self paying, sessions are offered at a rate of $125 per session.

Go to https://musc.synctalk.us/ or call 866-305-2752

You can book a session at a time that is convenient to your schedule via the link above.

All sessions are telehealth and held virtually via video through Teams on your smartphone or laptop, with your own personal counselor. A link to your session will be provided via email once you’ve completed registration. To download Teams visit here: https://www.microsoft.com/en-us/microsoft-teams/download-app

No, you can use your phone or computer, whichever you prefer. You don’t have to use a login or account, just need to make sure you have Microsoft Teams downloaded on your device.

No, live counselors are available 7 days a week during the days and early evenings, however you can interact with Karla 24/7.

Yes, all sessions are HIPAA compliant.

While she will talk about certain things and may have simple responses to your questions and/or comments, she will not be very conversational with you. She will however offer words of encouragement, advice and suggestions on things you might do or want to do in any given moment you activate her. If you have an emergency, don't wait on Karla to respond or come to your aid, please dial 911. Though she is intuitive and in lots of cases she will have good prompts to follow before calling emergency responders, when you are experiencing any kind of emergency, please call 911 and/or your emergency care provider.

You’ll receive an invitation from your specialist during or after your first session.